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Front Office Associate

1 month ago

London, Greater London, United Kingdom Citadines Barbican London Full time
About Us

The Ascott Limited is a leading international lodging owner-operator with a presence in over 220 cities across more than 40 countries.

Job Description

We are seeking a confident Front Office Associate to become part of our Front Office Team at Citadines Barbican London. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis.

As our Front Office Associate, you will:

  • Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
  • Take initiative in accommodating the customers' needs in a resourceful manner
  • Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
  • Ensure that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.

This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.