Residential Front Desk Coordinator

2 weeks ago


Essex, United Kingdom Sanctuary Group Full time

Supportive Environment:

Sanctuary Group is committed to creating a supportive environment where employees can thrive. As a Concierge, you will play a vital role in providing exceptional customer service and supporting the smooth operation of our residential scheme.

Key Responsibilities:

  • Developing good relationships with customers and helping them develop life skills
  • Handling occasional emergency/challenging situations
  • Going above and beyond to provide an excellent service
  • Occasionally organising and running social activities
  • Some health and safety responsibilities, e.g. fire safety checks
  • Ensuring the security of the service is maintained

Requirements:

  • Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
  • Previous experience working under challenging circumstances
  • Ability to use IT systems confidently

Benefits and Rewards:

  • A competitive hourly rate of £12.19
  • At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata
  • A pension scheme with employer contributions
  • A variety of online discounts and rewards from major retailers
  • Health and well-being plans
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

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