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We are seeking a skilled Desktop Support Analyst to join our dynamic and rapidly growing division within the financial services and hedge fund space. Our company, Ncounter Limited, is a leading player in FX and Trading Software technology, revolutionizing the global Fintech landscape.
As a Desktop Support Analyst, you will be responsible for providing critical support to over 500 users both onsite and remotely. You will troubleshoot, resolve, and escalate technical issues while collaborating with developers and stakeholders to optimize system performance in a fast-paced trading environment.
Our team manages Incident & Request Management, handling support requests and incidents in line with established internal protocols, ensuring timely resolution. You will partner with Level 2 & 3 teams, as well as external vendors, to resolve complex technical issues.
Key Responsibilities:
- Support across Windows 10, Windows Server, Office Suite, Outlook, Office 365, and Azure (including OneDrive, DLP, SharePoint).
- Manage access control policies and remote access solutions.
- Collaborate with developers and stakeholders to optimize system performance.
Requirements:
- A strong background in Microsoft technologies, with in-depth knowledge of Windows, Office 365, and Azure.
- Expertise in Active Directory, Group Policy, and remote access solutions.
- A degree in Computer Science, Engineering, or a related field (or equivalent work experience).
Bonus Skills:
- Familiarity with Powershell and Python scripting for automating tasks.
- Exposure to networking and Linux environments.
If you're driven, passionate, and ready to make a real impact in the financial services world, we'd love to hear from you.
