Content Manager

1 month ago


Hatfield, Hertfordshire, United Kingdom Ocado Retail Ltd Full time
Job Title: Supplier Funded Content Manager

We are seeking a highly skilled and experienced Supplier Funded Content Manager to join our team at Ocado Retail Ltd. As a key member of our Supplier Funded Media team, you will be responsible for delivering high-quality content across our new Online Service Platform (OSP).

Key Responsibilities:
  • Manage the performance and content delivery across OSP media, tracking statuses against key performance indicators (KPIs) and reporting to business stakeholders.
  • Analyze and identify key pain points within processes, ensuring we are always looking for ways to optimize workflow.
  • Understand customers' experiences through immersion in our data and feedback, and champion opportunities to continually improve it.
  • Respond to weekly trading actions, working closely with the Trading team to ensure we are aligned with business priorities and can support where possible.
  • Manage stakeholder relationships, dealing with escalations where needed.
  • Create a series of supplier-facing templates across multiple formats, with a comprehensive guide to support our suppliers.
Requirements:
  • Minimum of 3-7 years of experience in a creative, e-commerce, or commercial role.
  • UX/Web Design experience.
  • People management experience.
  • Excellent verbal, written, and interpersonal skills.
  • Strong stakeholder management, cross-team collaboration, and organizational skills.
  • Passion and excitement for content.
What We Offer:
  • Annual bonus scheme - maximum opportunity dependent on the role.
  • 26 Days Annual Leave plus bank holidays.
  • Up to 7% matched pension contributions.
  • 50% income protection.
  • 4x salary life insurance.
  • 15% Ocado.com discount.
  • 20% Marks and Spencer discount.
  • Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service.
  • Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues).
Equal Opportunity Employer:

Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status.



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