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Accommodation Operations Assistant

2 months ago

Dundee, Dundee City, United Kingdom Sanctuary Group Full time
Accommodation Assistant Role

Sanctuary Students is seeking a highly motivated and customer-focused Accommodation Assistant to join our team in Dundee. As a key member of our accommodation operations team, you will play a vital role in ensuring the delivery of high-quality accommodation services to our students.

Key Responsibilities:
  • Provide exceptional customer service, responding to queries and resolving issues in a timely and professional manner.
  • Maintain accurate records and reports, ensuring compliance with our policies and procedures.
  • Assist with the administration of accommodation services, including logging and reporting of repairs.
  • Work collaboratively with the management team to ensure seamless delivery of accommodation operations.
Requirements:
  • Previous experience in a customer-facing role, preferably in the accommodation or facilities management sector.
  • Excellent communication and interpersonal skills, with the ability to work effectively with students, staff, and external partners.
  • Ability to work independently and as part of a team, prioritizing tasks and managing multiple responsibilities.
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
What We Offer:
  • A competitive salary of £21,543 per annum, rising to £22,677 per annum after 12 months, subject to satisfactory performance.
  • A comprehensive benefits package, including 25 days leave rising to a maximum of 30 days, a pension scheme, life assurance, and employee advice services.
  • Opportunities for training and career development, with a focus on supporting your professional growth and well-being.