Administrative Coordinator
2 months ago
About the Role
The University Hospitals of Leicester NHS Trust is seeking a highly organized and detail-oriented Administrative Coordinator to join our team. As an Administrative Coordinator, you will play a vital role in providing administrative support to our Respiratory Physiology team.
Key Responsibilities
- Coordinate and book all referrals received, ensuring accurate input of routine and urgent appointments in line with local and national RTT waiting list guidelines.
- Ensure all local and national standards are applied to referrals.
- Input departmental computerized patient records and maintain data accuracy.
- Request and prepare relevant patient records and documentation in a timely manner.
- Provide an efficient, helpful, and polite service at the reception area, ensuring a positive experience for patients and visitors.
- Respond to and process telephone queries in accordance with directorate and departmental policies and procedures.
- Prioritize administration workloads to meet deadlines and targets.
- Work flexibly and provide cover in the absence of colleagues, undertaking any other duties and responsibilities as required.
Person Specification
- GCSE level or equivalent, including English Grade C or above.
- Computer skills and experience in using Microsoft Office, customer service skills, and experience in data input.
- Ability to work on own initiative but within procedural guidelines, good communication and initiative skills, and ability to prioritize workload and have a good telephone manner.
- Some knowledge and understanding of RTT (desirable).
- Experience working with the public (desirable).
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