Guest Services Team Lead

4 days ago


Burgh Le Marsh, United Kingdom Butlins Full time
About the Role

We are seeking a highly skilled and experienced Guest Services Shift Manager to join our team. As a key member of our Guest Services team, you will be responsible for providing daily support to the team, ensuring exceptional service standards are met, and driving business growth.

Key Responsibilities
  • Manage and motivate a team of Guest Services staff to deliver outstanding customer service
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless delivery of services
  • Monitor and analyze guest feedback to identify areas for improvement
  • Ensure compliance with health and safety policies and procedures
About You

We are looking for a seasoned Guest Services professional with a proven track record of delivering exceptional results in a fast-paced environment. You will have excellent leadership and communication skills, with the ability to motivate and inspire a team to achieve outstanding results.

About Butlins

Butlins is a leading provider of family holidays and short breaks, with a reputation for delivering exceptional customer service and creating unforgettable experiences. We are committed to providing our guests with an Altogether More Entertaining and Fun Break, and we are looking for talented individuals to join our team and help us achieve this goal.



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