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Guest Services Team Lead

2 months ago

Burgh Le Marsh, United Kingdom Butlins Full time
About the Role

We are seeking a highly skilled and experienced Guest Services Shift Manager to join our team. As a key member of our Guest Services team, you will be responsible for providing daily support to the team, ensuring exceptional service standards are met, and driving business growth.

Key Responsibilities
  • Manage and motivate a team of Guest Services staff to deliver outstanding customer service
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless delivery of services
  • Monitor and analyze guest feedback to identify areas for improvement
  • Develop and maintain relationships with external service providers to ensure compliance with health and safety policies
About You

We are looking for a seasoned Guest Services leader with a proven track record of delivering exceptional service in a fast-paced environment. You will have experience in training and coaching teams, as well as handling complaints and resolving issues.

You should be a strong communicator with excellent leadership skills, able to motivate and engage your team to deliver outstanding results. You will also have the ability to adapt quickly to changing requirements and prioritize multiple tasks effectively.

About Butlins

Butlins is a leading provider of family holidays and short breaks, offering a unique and exciting experience for our guests. We are committed to delivering exceptional service and creating unforgettable memories for our guests.

We are a dynamic and innovative company, always looking for ways to improve and grow. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional service, we would love to hear from you.