London Market Operations Quality Specialist
4 weeks ago
Quality and Controls Consultant Role Overview
The Quality and Controls Consultant is an exciting opportunity for someone with a passion for implementing and managing controls, data quality & analysis, and continually improving quality processes. This role would suit someone who is looking for a challenging but rewarding position that allows them to make a meaningful and tangible impact across both Operations and Underwriting.
You will learn how to collaborate effectively with cross-functional teams, be passionate about maintaining high standards of quality in all aspects of the business, and enjoy using data analysis to help drive business decisions.
This role requires a combination of technical expertise, analytical skills, and stakeholder management.
Key Responsibilities:
- Ensure the Operational Team meets established Quality standards.
- Build and deliver a Quality Framework, implement and manage controls, conduct data quality audits, analyze data to generate insight, develop and maintain quality documentation, train and educate the teams on quality control procedures, and collaborate with cross-functional teams.
- Continually improve quality processes, help design and implement operational performance reporting metrics for a range of audiences, help define what good data quality looks like, and build out a culture and understanding of the impacts of poor data quality.
- Help enhance and maintain a Data Dictionary.
Requirements:
- Prior knowledge of the Insurance industry and London Market knowledge/experience are both essential.
- Previous experience within a Quality/Risk & Control environment, and/or Change.
- Excellent ability to communicate effectively with stakeholders in order to present findings/outputs clearly, as well as strong written communication to create and maintain a suite of training materials and operating procedures.
- Skilled in problem-solving, able to understand the analysis of complex information and its impacts.
- Strong attention to detail to ensure that quality control processes are being followed, documentation is correct and up-to-date, and insights are accurate.
What You'll Get:
- Starting salary between £35,000 and £50,000 (depending on location, skills, experience, and qualifications).
- Bonus opportunity - 8% (change depending on benefits) of annual salary.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer's leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone. We're inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.
We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
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