Field Service Engineer
1 week ago
Job Title: Desktop Support/Rollout Engineer
We are partnering with a local IT Support organisation to provide Temporary Support Engineers for a project based in various locations throughout Northern Ireland.
This role is based in Belfast and involves leading a team of engineers with the successful IT deployment Project. You will work as part of a small team responsible for deploying IT equipment and then supporting this equipment to a large public sector client in NI.
Key Responsibilities:
- Procure, configure and install new hardware such as Desktops, laptops, IPAD's, Printers, Chromebooks and iPhones.
- Provide end user training on using the new equipment and ensure they are comfortable with all its functionalities.
- Work with managerial staff to implement Business Continuity Plans for IT.
- To ensure critical systems are accessible following an incident such as an electricity outage.
- Use encryption methods such as bitlocker to protect any sensitive patient information.
- Lease with Third party suppliers such as HSL (Hospital services limited) to plan, configure and deploy medical devices, Encompass display boards and Computers on wheels.
- Troubleshoot and resolve any hardware and software-related issues reported by healthcare staff, providing timely support and solutions.
- Partake in weekly meetings with the Encompass team to provide updates on IT Deployment.
Essential Criteria:
- Team lead experience.
- Experience in computer hardware and various windows operating systems.
- Experience in a customer facing role preferably gained on a customer site.
- Able to demonstrate the ability to work as part of a team & follow processes and documentation.
- Good interpersonal and communication skills.
- Experience in troubleshooting issues as they arise and working to an appropriate resolution.
- Full clean driving licence and access to suitable vehicle.
Desirable Criteria:
- Windows 7/10 experience in a support environment.
- Experience in working on large project rollouts.
- Knowledge or experience of networks in a computer environment.
- Relevant security clearance, AccessNI will be required for the successful candidates.
Hourly Rate: £11.56 + mileage expenses
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