Field Service Engineer

1 week ago


Londonderry County Borough, United Kingdom REED Specialist Recruitment Full time

Job Title: Desktop Support/Rollout Engineer



We are partnering with a local IT Support organisation to provide Temporary Support Engineers for a project based in various locations throughout Northern Ireland.



This role is based in Belfast and involves leading a team of engineers with the successful IT deployment Project. You will work as part of a small team responsible for deploying IT equipment and then supporting this equipment to a large public sector client in NI.



Key Responsibilities:




  • Procure, configure and install new hardware such as Desktops, laptops, IPAD's, Printers, Chromebooks and iPhones.
  • Provide end user training on using the new equipment and ensure they are comfortable with all its functionalities.
  • Work with managerial staff to implement Business Continuity Plans for IT.
  • To ensure critical systems are accessible following an incident such as an electricity outage.
  • Use encryption methods such as bitlocker to protect any sensitive patient information.
  • Lease with Third party suppliers such as HSL (Hospital services limited) to plan, configure and deploy medical devices, Encompass display boards and Computers on wheels.
  • Troubleshoot and resolve any hardware and software-related issues reported by healthcare staff, providing timely support and solutions.
  • Partake in weekly meetings with the Encompass team to provide updates on IT Deployment.


Essential Criteria:




  • Team lead experience.
  • Experience in computer hardware and various windows operating systems.
  • Experience in a customer facing role preferably gained on a customer site.
  • Able to demonstrate the ability to work as part of a team & follow processes and documentation.
  • Good interpersonal and communication skills.
  • Experience in troubleshooting issues as they arise and working to an appropriate resolution.
  • Full clean driving licence and access to suitable vehicle.


Desirable Criteria:




  • Windows 7/10 experience in a support environment.
  • Experience in working on large project rollouts.
  • Knowledge or experience of networks in a computer environment.
  • Relevant security clearance, AccessNI will be required for the successful candidates.


Hourly Rate: £11.56 + mileage expenses



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