Aesthetic Field Service Specialist

3 weeks ago

Londonderry, United Kingdom newscientist - Jobboard Full time
Job Title: Aesthetic Field Service Engineer

Join our team as a Field Service Engineer and be part of a dynamic and innovative organization that delivers cutting-edge security solutions to customers worldwide.

About the Role:

The Field Service Engineer will be responsible for providing technical and customer support for installed systems and related projects. This includes installing, maintaining, troubleshooting, repairing, and testing a wide variety of airport passenger and baggage security systems.

Key Responsibilities:
  • Provide technical and customer support for installed systems and related projects.
  • Install, maintain, troubleshoot/diagnose, repair, and test airport passenger and baggage security systems.
  • Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance, and radiation surveys.
  • Maintain calibration on all test and radiation survey equipment.
  • Provide customer training assistance of installed systems and equipment.
  • Adhere to Leidos published maintenance and radiation survey checklists and procedures.
  • Report design, reliability, and system bugs to technical support.
  • Follow down machine escalation protocol to ensure timely resolution of system failures.
  • Exercise judgment within broadly defined policies and procedures in selecting methods, techniques, and evaluation criteria for obtaining results.
  • Must be highly proficient in reporting activities, maintaining local spare parts inventory, recording travel expenses and timecard, implementing Tech Bulletins (TB's) and using good judgment when dealing with customers.
  • Comply with all safety requirements and all required training, following the guidance provided in Leidos policies, procedures, manuals, and TB's.
  • Demonstrates a pro-active approach towards safety, health, and quality in compliance with all customer facility and Leidos company guidelines and regulations.
  • Participate in ongoing product training and maintain all necessary certifications.
  • Provides daily written reporting on completed maintenance activities, used parts and consumables, machine faults, downtimes, and availability.
  • Responds to faults timely as per contracted response, repair times and endeavors best efforts to keep KPIs, and SLAs of the contract.
  • Keeps track of used parts as per procedures provided by Service Supervisor, returns the parts with RMA process.
  • Reports performance and availability of the machines as advised by Service Supervisor.
Requirements:
  • Solid relevant field service experience, preferably in an integrated systems technologies environment.
  • Experience maintaining and supporting large, complex, electromechanical systems.
  • Must be self-starter, work well without supervision, and accept responsibility.
  • Must be adaptable and willing to accept changing shifts and job requirements determined by business and customer needs.
  • Must be able to travel both domestic and international locations.
  • Must be willing to work on-call and off-shift as assigned and requested by manager or supervisor.
  • Must be able to work and freely navigate in the baggage area of the airport, where vertical ladders, crossovers, and low overhead ceilings frequently occur.
Desirable Qualifications:
  • A degree in electronics technology, mechanical or electrical engineering, equivalent military training or certified aircraft maintenance background.
  • Prior experience in X-ray or computed tomography technologies, especially in the airport security environment, is a significant plus.
  • Working knowledge of Linux and Unix.

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