Aesthetic Field Service Engineer

2 days ago

Londonderry, United Kingdom Leidos Holding Full time
Job Summary
The Field Service Engineer is a key member of the Leidos team, responsible for providing technical and customer support for installed systems and related projects. This role requires a self-starter who is team-oriented and focused on delivering the highest level of service excellence to Leidos customers.

Key Responsibilities:
• Install, maintain, troubleshoot/diagnose, repair, and test a wide variety of airport passenger and baggage security systems.
• Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance, and radiation surveys.
• Maintain calibration on all test and radiation survey equipment.
• Provide customer training assistance of installed systems and equipment.
• Adhere to Leidos published maintenance and radiation survey checklists and procedures.
• Report design, reliability, and system bugs to technical support.
• Follow down machine escalation protocol to ensure timely resolution of system failures.
• Exercise judgment within broadly defined policies and procedures in selecting methods, techniques, and evaluation criterion for obtaining results.
• Must be highly proficient in reporting activities, maintaining local spare parts inventory, recording travel expenses and timecard, implementing Tech Bulletins (TB's) and using good judgment when dealing with customers.
• Comply with all safety requirements and all required training, following the guidance provided in Leidos policies, procedures, manuals, and TB's.
• Demonstrates a proactive approach towards safety, health, and quality in compliance with all customer facility and Leidos company guidelines and regulations.
• Participate in on-going product training and maintain all necessary certifications.
• Provides daily written reporting on completed maintenance activities, used parts and consumables, machine faults, down times, and availability.
• Responds to faults timely as per contracted response, repair times and endeavors best efforts to keep KPIs, and SLAs of the contract.
• Keeps track of used parts as per procedures provided by Service Supervisor, returns the parts with RMA process.
• Reports performance and availability of the machines as advised by Service Supervisor.
• Identifies the Root Cause of repetitive parts failures and investigates for corrective actions to minimize parts consumption.

Requirements:
• Solid relevant field service experience, preferably in an integrated systems technologies environment.
• Experience maintaining and supporting large, complex, electromechanical systems.
• Must be self-starter, work well without supervision, and accept responsibility.
• Must be adaptable and willing to accept changing shifts and job requirements determined by business and customer needs.
• Must be able to travel both domestic and international locations.
• Must be willing to work on-call and off-shift as assigned and requested by manager or supervisor.
• Must be able to work and freely navigate in the baggage area of the airport, where vertical ladders, crossovers, and low overhead ceilings frequently occur.
• A degree in electronics technology, mechanical or electrical engineering, equivalent military training or certified aircraft maintenance background.
• Prior experience in X-ray or computed tomography technologies, especially in the airport security environment, is a significant plus.
• Working knowledge of Linux and Unix.

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