Field Service Technician

7 days ago

Londonderry, United Kingdom REED Specialist Recruitment Full time
Job Title: Field Service Engineer

REED Specialist Recruitment is seeking a skilled Field Service Engineer to join our team in Belfast. As a Field Service Engineer, you will be responsible for leading a team of engineers in the deployment and support of IT equipment for a large public sector client in Northern Ireland.

Key Responsibilities:
  • Procure, configure, and install new hardware, including desktops, laptops, iPads, printers, Chromebooks, and iPhones.
  • Provide end-user training on using new equipment and ensure they are comfortable with all its functionalities.
  • Work with managerial staff to implement Business Continuity Plans for IT and ensure critical systems are accessible following an incident.
  • Use encryption methods to protect sensitive patient information and lease with third-party suppliers to plan, configure, and deploy medical devices, Encompass display boards, and Computers on Wheels.
  • Troubleshoot and resolve hardware and software-related issues reported by healthcare staff, providing timely support and solutions.
Requirements:
  • Team lead experience
  • Experience in computer hardware and various Windows operating systems
  • Experience in a customer-facing role, preferably gained on a customer site
  • Able to demonstrate the ability to work as part of a team and follow processes and documentation
  • Good interpersonal and communication skills
  • Experience in troubleshooting issues as they arise and working to an appropriate resolution
  • Full clean driving license and access to a suitable vehicle
Desirable Criteria:
  • Windows 7/10 experience in a support environment
  • Experience in working on large project rollouts
  • Knowledge or experience of networks in a computer environment

Relevant security clearance, AccessNI will be required for the successful candidate. Hourly rate: £11.56 per hour + mileage expenses.

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