Housing Compliance Team Leader

1 month ago

Basildon, Essex, United Kingdom Reed Full time
Housing Compliance Team Leader

We are seeking a highly skilled Housing Compliance Team Leader to join our team. As a key member of our compliance team, you will be responsible for leading a team to manage Housing Ombudsman Compliance, ensuring adherence to orders, deadlines, and promoting the Complaints Handling Code.

Key Responsibilities:
  • Provide support and guidance on compliance matters to the team.
  • Conduct regular reviews of performance and development needs with team members.
  • Monitor team performance for quality and productivity.
  • Review resources and capabilities within the team to ensure effective workload management.
  • Act as an escalation point for your team, liaising with service areas across the organisation and external stakeholders such as the Housing Ombudsman.
  • Hold regular learning and training sessions to maintain a high level of knowledge and development in the team.
  • Provide reporting and performance information for the team as needed.
  • Attend weekly management meetings to update on performance and challenges.
  • Identify potential risks and opportunities and provide feedback through line management.
Requirements:
  • Demonstrable knowledge of the Housing Ombudsman Complaint Handling Code and determination outcomes.
  • Demonstrable experience in complaint handling and working in a compliance environment.
  • Good knowledge of housing practices and procedures.
  • Excellent relationship-building skills with a focus on customer experience.
  • Strong planning and organisational skills to maintain priorities and meet deadlines.
What We Offer:
  • Competitive hourly rate.
  • Hybrid working model allowing flexibility.
  • Exposure to working with senior compliance leads and external stakeholders.

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