Customer Service Lead

2 weeks ago


East Sussex, United Kingdom 3sixty Resourcing Ltd Full time
Job Overview

We are seeking an experienced Customer Service Lead to join our team at 3Sixty Resourcing Ltd. This is a fantastic opportunity for a sales professional to take the lead in managing internal sales functions and providing exceptional customer service.

The successful candidate will be responsible for coordinating and reporting on sales support activities, ensuring an effective interface between customers, distributors, and the company. They will also be accountable for defining and driving continuous improvement activities that create an outstanding customer experience.

About the Role

This is a full-time, permanent position based in East Sussex, with a competitive salary of up to £60,000 + benefits + bonus. The ideal candidate will have a strong track record in leading customer support teams in a technical product business and excellent communication skills.

Key Responsibilities
  • Lead and motivate a high-performing customer support team, ensuring seamless communication across all channels.
  • Develop and implement customer-centric KPIs to measure team performance and customer satisfaction.
  • Collaborate with product, sales, and engineering peers to redefine the company's offer from the customer's perspective.
  • Design and deliver training programs focused on customer engagement, service excellence, and KPI achievement.

Requirements

The successful candidate will have:
  • A great track record in leading customer support teams in a technical product business.
  • Demonstrated ability to lead change and leverage data and digital tools to drive improvements.
  • Technical or engineering experience is desirable.
  • Experience of mechanical manufacturing.
  • Outstanding communications skills both written and verbal.
  • Ability to inspire, motivate, and develop team members.
  • Decisive, quick thinking, calm, patient, and able to work under pressure.

Benefits

The successful candidate will receive a comprehensive benefits package, including:
  • 25 days holiday + bank holidays.
  • Christmas shutdown.
  • Employee healthcare scheme.
  • Annual merit plan.
  • Annual bonus scheme.
  • Flexitime.
  • Fresh fruit.
  • Pension contribution up to 8%.


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