Customer Service Specialist

1 month ago


Sussex, United Kingdom CK Group Full time
CK Group are recruiting for a Customer Service Specialist, to join a diagnostics company at their site in Burgess Hill, on a contract basis for 12 months.

Salary:

Rate - £15.00ph - £17.00ph PAYE.

Customer Service Specialist Role:
  • Manage customer communications within agreed service levels and maintaining high quality service.
  • Offer first- and second-line digital support across several platforms whilst promoting the use of available tools.
  • Communicate with Third party suppliers to process required purchase orders or resolve any logistical queries.
  • Support other departments and stakeholders to ensure smooth operation.
  • Ensure all data on our systems is kept up to date as required
  • Handle any customer dissatisfaction, providing appropriate solutions and alternatives.
  • Proactively adhere to process surrounding Export Control and Incoterms.

Your Background:
  • Experience of Customer Relationship Management system and tools.
  • Customer Service experience (preferably in a contact centre environment).
  • Experience with both business to business and consumer-based customer service.


Company:

Our client is a global pharmaceutical company with a major presence in the UK. Their purpose is to deliver life-changing medicines and to do this they are completely science-led and like to share this with the scientific, healthcare and business communities within the UK.

Location:

This role is based at our client s site in Burgess Hill, hybrid working.

Apply:

It is essential that applicants hold entitlement to work in the UK. Please quote job reference in all correspondence.

Please note:

This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.

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