Technical Support Specialist for NHS Trust
24 hours ago
The York and Scarborough Teaching Hospitals NHS Foundation Trust is seeking a skilled Technical Support Specialist to join our IT Service Desk team. This exciting opportunity allows the selected candidate to work in a dynamic environment, providing first-line technical support to NHS staff across various locations.
About the Role
This is an excellent chance for individuals with experience in IT support to take on a challenging role that requires strong problem-solving skills, attention to detail, and effective communication. The successful candidate will be responsible for handling incoming queries via phone or email, resolving technical issues, and maintaining working relationships with technical teams.
Main Responsibilities
- Provide exceptional customer service by responding to user inquiries in a timely and professional manner.
- Utilize troubleshooting techniques to resolve complex technical issues within established incident management procedures.
- Maintain accurate records of all interactions using our call logging tool.
- Collaborate with internal stakeholders to ensure seamless issue resolution.
- Participate in ongoing training and development to enhance knowledge and skills.
Requirements
To succeed in this position, you should possess at least one year of experience in IT support or a related field. Additionally, having a high level of computer literacy, knowledge of call logging systems, and the ability to work under pressure are essential. A Diploma-level education or equivalent qualifications are desirable, as well as experience working in a pressurized target-driven environment.
Benefits
The York and Scarborough Teaching Hospitals NHS Foundation Trust offers a range of benefits to support your career growth and well-being, including access to the NHS Pension Scheme, 27-33 days holiday (depending on NHS Trust service), paid leave, and employee assistance programs. You will also have opportunities for learning and development, as well as discounts on restaurants, getaways, shopping, motoring, cinema, and finance from various providers.
Working with Us
We value diversity and inclusion, and we strive to create a workplace that reflects the communities we serve. If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply. Our organization is committed to promoting equal opportunities and actively seeks applications from diverse backgrounds. We believe in supporting all Defence personnel and offer a Gold Award from the Defence Employer Recognition Scheme.
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