Service Desk Administrator

2 weeks ago


Manchester, United Kingdom Zachary Daniels Full time
Service Desk Administrator Job Description:

Zachary Daniels Recruitment is a leading global provider proudly accredited by Investors in People. We are seeking a highly motivated and organized Service Desk Administrator to join our dynamic team based in Wigan.

About the Company:
We offer a competitive salary and a range of benefits, including 22 days holiday per annum and increasing holiday entitlement by 1 day per year, up to a maximum of 25 days per annum. Our company values teamwork and strives to deliver exceptional customer service.

Job Description:
The Service Desk Administrator will be responsible for delivering exceptional customer service and ensuring that operational support requests are handled efficiently. This includes receiving and processing incoming customer support requests via phone and email, using our in-house system to log customer support requests accurately and promptly.

Key Responsibilities:
- Receive and process incoming customer support requests via phone and email
- Use the in-house system to log customer support requests accurately and promptly
- Create accurate quotations, estimates, or proposals for chargeable work and support services
- Coordinate both chargeable and non-chargeable support requests, ensuring they meet company standards and service level agreements
- Ensure all required documentation is obtained and recorded, and issue invoices for chargeable work in line with client payment terms

Requirements:
- Scheduling experience (beneficial)
- Strong IT skills, including proficiency in Excel and Microsoft Office
- Experience in producing customer quotations and estimates
- Ability to work in a fast-paced environment and meet deadlines
- Highly organized with excellent time management skills and attention to detail

Benefits:
- Competitive salary up to £28,000 per annum
- 22 days holiday per annum (plus public holidays)
- Increasing holiday entitlement by 1 day per year, up to a maximum of 25 days per annum
- Pension Scheme
- Company contractual sick pay scheme
- Private Medical Scheme
- Cycle to Work Scheme

About the Role:
This is an exciting opportunity for a motivated and organized individual to join our team as a Service Desk Administrator. If you have excellent communication skills and the ability to work effectively in a team, we encourage you to apply.

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