Service Desk Administrator
2 weeks ago
Zachary Daniels Recruitment is a leading global provider proudly accredited by Investors in People. We are seeking a highly motivated and organized Service Desk Administrator to join our dynamic team based in Wigan.
About the Company:
We offer a competitive salary and a range of benefits, including 22 days holiday per annum and increasing holiday entitlement by 1 day per year, up to a maximum of 25 days per annum. Our company values teamwork and strives to deliver exceptional customer service.
Job Description:
The Service Desk Administrator will be responsible for delivering exceptional customer service and ensuring that operational support requests are handled efficiently. This includes receiving and processing incoming customer support requests via phone and email, using our in-house system to log customer support requests accurately and promptly.
Key Responsibilities:
- Receive and process incoming customer support requests via phone and email
- Use the in-house system to log customer support requests accurately and promptly
- Create accurate quotations, estimates, or proposals for chargeable work and support services
- Coordinate both chargeable and non-chargeable support requests, ensuring they meet company standards and service level agreements
- Ensure all required documentation is obtained and recorded, and issue invoices for chargeable work in line with client payment terms
Requirements:
- Scheduling experience (beneficial)
- Strong IT skills, including proficiency in Excel and Microsoft Office
- Experience in producing customer quotations and estimates
- Ability to work in a fast-paced environment and meet deadlines
- Highly organized with excellent time management skills and attention to detail
Benefits:
- Competitive salary up to £28,000 per annum
- 22 days holiday per annum (plus public holidays)
- Increasing holiday entitlement by 1 day per year, up to a maximum of 25 days per annum
- Pension Scheme
- Company contractual sick pay scheme
- Private Medical Scheme
- Cycle to Work Scheme
About the Role:
This is an exciting opportunity for a motivated and organized individual to join our team as a Service Desk Administrator. If you have excellent communication skills and the ability to work effectively in a team, we encourage you to apply.
-
Is Service Desk Engineer
3 days ago
Manchester, United Kingdom Robert Walters Full timeOur Leading Client are looking for a IS Service Desk Engineer on a 3-6mth contract based in Manchester (onsite 2-3 days per week) Job purpose The IS Service Desk Engineer will work in the Operations team and will be responsible for providing users with remote and desk side technical support across all facilities. This contractor is required to focus on...
-
Service Desk Analyst
7 days ago
Manchester, United Kingdom Charles Simon Associates Ltd Full time**Service Desk Analyst - (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Permanent - Manchester** Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for a fast growing UK wide organisation based in Manchester **Location**: Manchester **Salary**: Up to...
-
Service Desk Manager
3 days ago
Manchester, United Kingdom Hays Specialist Recruitment Limited Full timeService Desk Manager - Global Sporting Giant - Manchester circa £42,000! **Prestigious opportunity with a Global Sporting Giant for a Service Desk Manager to join our expanding team in Manchester.** **As our Service Desk Manager you will be responsible for managing the IT Service Desk team, ensuring a high level of service is maintained. You will act as the...
-
IT Service Desk Analyst
6 days ago
Manchester, United Kingdom Hays Specialist Recruitment Limited Full timeIT Service Desk Analyst - Manchester City Centre - Training provided! **Prestigious opportunity within a highly successful and evolving technology team for an IT Service Desk Analyst to be based in Manchester City Centre.** **Dedicated to the IT Service Desk delivery team you will be responsible for: - ** - **Utilising a service desk management systems...
-
IT Service Desk Administrator
6 months ago
Manchester, United Kingdom NHS Professionals Full time**IT Service Desk Administrator / Customer Support** £12.86/hr + holiday pay + we pay for your Employer's NI 3-4 months fixed term contract - possibility of more Working 4 days per week from home / 1 day per week on site in Prestwich (the first 2 weeks you will be need to be on site whilst you get trained up) **Requirements**: The role is working on IT...
-
Service Desk Specialist
2 weeks ago
Manchester, United Kingdom PRS Full timeJob OverviewWe are seeking a skilled Service Desk Specialist to join our team at PRS. As a Help Desk Coordinator for Estate Maintenance, you will be responsible for coordinating maintenance activities and providing administrative support to the Hard FM team.This is a permanent position based in Manchester with a competitive salary of £26,000 per annum plus...
-
Help Desk Administrator
11 hours ago
Manchester, United Kingdom Carbon 60 Full timeWe are looking for a Help-desk Administrator on a temporary ongoing basis based in Manchester This is working for a large Facilities Management company and has the potential to go long term. Pay Rate: £9.60 Contract: Temporary The Role: - Dealing with day to day enquiries from Facilities team and multiple Clients - Responsible for client facing Help...
-
Service Desk Administrator
7 months ago
Manchester, United Kingdom NHS Professionals Full time**Job Title**:Service Desk Administrator **Location**:Oakwood Building, Prestwich, M25 3EQ **Trust**:Greater Manchester Mental Health NHS FT **Job Patterns & Shifts**:Full time, Monday - Friday 9am-5pm, 37.5 hours a week (At first, 2 weeks fullyon-site, then 1 day on-site and 4 days remote) **Pay rate**:£12.86 per hour. **Responsibilities**: -...
-
Help Desk Administrator
4 weeks ago
Manchester, United Kingdom Prs Full timeJob Description Help Desk Administrator and Planning Coordinator - Manchester - £26,000 + Benefits PRS are seeking to receipt for an experienced Help Desk Planning Coordinator based in Manchester.The role is permanent based on a salary of £26k p.a.– Working days will be Monday to Friday, 8am to 4pm.Duties based around the Planning & Coordination of...
-
Service Desk Coordinator
3 weeks ago
Manchester, United Kingdom PRS Full timeAbout the RoleWe are seeking an experienced professional to join our team in Manchester as a Service Desk Coordinator. The successful candidate will be responsible for planning and coordinating workflow from the Help desk and Maximo processes, linking into the Operational Planned Maintenance Team.The ideal candidate will have administration skills and...
-
Help Desk Administrator
2 days ago
Manchester, United Kingdom Carbon60 Global Full timeWe are looking for a Help-desk Administrator on a temporary ongoing basis based in Manchester This is working for a large Facilities Management company and has the potential to go long term. Pay Rate: £14.00 Contract: Temporary ongoing - potential to go perm The Role: - Dealing with day to day enquiries from Facilities team and multiple Clients -...
-
Service Desk Analyst
6 days ago
Manchester, United Kingdom Hays Specialist Recruitment Limited Full timeIT Service Desk Analysts - Global Sporting Giant - Manchester to £25,000! **Prestigious opportunity for 1st line IT Service Desk Analysts for a Global Sporting Giant based in Manchester. Providing support in a office based environment, training is provided to develop your career into 2nd line support. Working in a team of 8 you will be responsible for: -...
-
Service Desk Team Leader
4 days ago
Manchester, United Kingdom HAWK BROWN RECRUITMENT LTD Full timeService Desk Team Leader Manchester £30k to £32K per annum My client is seeking an experienced 1st Line Service Desk Team leader to join their team within the heart of Manchester. You will be working alongside the Service Desk Manager on driving progression of tickets within the queue, liaising with the departmentsand other external providers. The 1st...
-
IT Service Desk Analyst
3 weeks ago
Manchester, United Kingdom AJ Bell Management Limited Full timeJob OverviewAJ Bell Management Limited is seeking a talented IT Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and resolving system incidents reported via our Service Desk.About the PositionThe successful candidate will have a strong background in technical support, with...
-
Service Desk Coordinator
3 weeks ago
Manchester, United Kingdom CV-Library Full timeAbout Us: Our client is a family-run business with facilities management solutions in commercial office space. As a leading provider of these services, they strive for efficiency and sustainability. The company has experienced rapid growth in the Northwest and seeks a dynamic FM Helpdesk Administrator.This role involves acting as the primary point of contact...
-
Service Desk Manager
4 days ago
Manchester, United Kingdom Reed Full time**Service Desk Manager** **Manchester / Remote** **£50,000 - £60,000** A Service Desk Manager is required to join an expanding infrastructure team here in the North West. For this role you'll be responsible for leading an established Service Desk of over 20 SD professionals. You'll manage the day to day operation of the IT Service Desk ensuring that...
-
Service Desk Analyst
4 weeks ago
Manchester, United Kingdom PRS Full time €26,000Help Desk Administrator and Planning Coordinator - Manchester - £26,000 + Benefits PRS are seeking to receipt for an experienced Help Desk Planning Coordinator based in Manchester. The role is permanent based on a salary of £26k p.a. – Working days will be Monday to Friday, 8am to 4pm. ~ Duties based around the Planning & Coordination of workflow...
-
Service Desk Analyst
4 weeks ago
Manchester, United Kingdom PRS Full time €26,000Help Desk Administrator and Planning Coordinator - Manchester - £26,000 + Benefits PRS are seeking to receipt for an experienced Help Desk Planning Coordinator based in Manchester. The role is permanent based on a salary of £26k p.a. – Working days will be Monday to Friday, 8am to 4pm. ~ Duties based around the Planning & Coordination of workflow...
-
IT Service Desk Engineer
6 days ago
Manchester, United Kingdom Chassam Recruitment Full timeIT service Desk Engineer Are you looking for a new and exciting role? I am currently recruiting for an IT Service Desk Engineer for a leading and growing company based in Greater Manchester. My client is looking for someone to provide operational support both over the phone andface to face on a very busy IT Service Desk. Skills Needed: - 1 year experience...
-
Help Desk Administrator
1 week ago
Manchester, United Kingdom Interpublic Group Full timeKey ResponsibilitiesThe Help Desk Administrator will be responsible for providing first-line support to our users, resolving technical issues efficiently and effectively.The role involves answering support calls, collating data, and raising support tickets, as well as maintaining and creating user guides.The ideal candidate will have some experience in IT...