Apprenticeship in IT Support

3 weeks ago


Spennymoor, Durham, United Kingdom Baltic Apprenticeships Full time

**Company Overview:**

At Baltic Apprenticeships, we pride ourselves on delivering high-quality education and career development opportunities. Our commitment to excellence has earned us multiple awards, including The Times Top 100 Companies to Work For and Investors in People Awards.

**Job Description:**

As an IT Apprentice, you will be responsible for providing 1st line IT support throughout our schools, helping fix hardware and software issues, working on networks, and more. You will work towards your Level 3 IT Apprenticeship, delivered by our expert training team.

**Key Responsibilities:**

  • Provide 1st line support through our ticketing system
  • Troubleshoot IT issues efficiently to minimize downtime
  • Work on various network architectures
  • Support troubleshooting hardware and software issues

**Requirements:**

  • Grade 4/C in Maths and 5/C in English GCSE
  • Good verbal and written communication skills
  • Excellent organizational skills
  • Passion for IT
  • Experience with IT & Data Input skills (e.g., Word, Excel)

**Benefits:**

  • Annual leave: 27 days + Bank Holidays
  • Salary: £12,506 (moving to NMW for age after year 1)
  • Monday - Thursday: 8 AM - 4 PM / Friday: 8 AM - 3:30 PM
  • Platinum accreditation for Investors in People

**Training and Development:**

Our training team will provide you with the necessary skills, qualification, and experience to become an effective IT Support Technician. This apprenticeship includes:

  • Level 3 IT Apprenticeship
  • Mentorship and coaching from experienced professionals
  • Ongoing training and development opportunities


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