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Technical Support Specialist

2 months ago

Nottingham, Nottingham, United Kingdom In Technology Group Limited Full time
2nd Line Support Engineer

Role: 2nd Line Support Engineer Location: Nottingham Salary: £28,000 - £35,000 + Amazing Training

We are seeking a highly skilled and personable 2nd Line Support Engineer to join our ever-growing team in Nottingham. As a 2nd Line Support Engineer, you will be responsible for providing technical support to our clients, resolving complex technical issues, and working closely with our team to deliver exceptional service.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop
  • Resolve complex technical issues related to Azure, Windows Server, O365, and Networking
  • Collaborate with the team to deliver exceptional service and meet client expectations
  • Participate in on-call rotations and provide 24/7 support as needed

Requirements:

  • 2 years of experience in a similar role
  • Strong knowledge of Azure, Windows Server, O365, and Networking
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Benefits:

  • Food discount
  • Private medical care
  • Pension
  • Unrivalled training program
  • Free parking

We are looking for a talented and motivated individual who is passionate about delivering exceptional service and resolving complex technical issues. If you are a team player with a strong work ethic and a desire to learn and grow, we encourage you to apply for this exciting opportunity.

About In Technology Group Limited:

In Technology Group Limited is a leading IT recruitment company that specializes in placing talented professionals in top IT companies. We are committed to delivering exceptional service and building long-term relationships with our clients and candidates.