Care Operations Manager

3 weeks ago


Ballymena, United Kingdom Home Instead Full time

About the Role

We are seeking a highly skilled and experienced Deputy Care Manager to join our team in Ballymena. As a key member of our team, you will play a vital role in supporting the local manager in the day-to-day operations of our care services.

Key Responsibilities

  • Support the manager in the running of the day-to-day operations.
  • Accountable to the manager of the territory and Registered Operations Manager.
  • Taking care enquiries and carry out initial consultations to take on new clients.
  • Writing detailed care plans and carrying out risk assessment.
  • Responsible for ongoing care plan reviews and the safe and legal delivery of care to our clients.
  • Implementing company policies and procedures.
  • Organizing and participating in regular staff meetings.
  • Ensuring full compliance throughout the business.
  • Understand and work within and uphold CQC standards and regulations.
  • Undertaking and monitoring of all appropriate assessments relating to new Clients.
  • To undertake/facilitate reviews of customers' needs/requirements in accordance with guidelines.
  • Planning and carrying out supervisions and appraisals of our care professionals.
  • Support and manage the care team in the community.
  • Ensure care professional's training is up to date working closely with our In House training manager.
  • Carry out MED competency and M&H competency.
  • Manage and take on-call duties as part of a team on a rota basis.
  • Ensuring all emergency on-call issues are dealt with effectively e.g. covering calls either directly or indirectly when care workers are sick or absent.

Requirements

  • Experience of the home care sector (domiciliary and Live In care preferable).
  • Strong knowledge of regulatory responsibilities.
  • NVQ Level 3 in care or equivalent.
  • Excellent communication skills.
  • Strong Microsoft Office skills (Word, excel etc) & computer literate.
  • Excellent management skills.
  • Ability to manage own time & be proactive.
  • Excellent knowledge of health & safety.
  • Full driver's license.

About Us

We are a growing, dynamic and quality driven Domiciliary Care company and part of a nationally recognized business with an outstanding reputation within the industry.

Having already established an excellent reputation locally we now have the platform to grow the business significantly in the next 3-5 years whilst maintaining our focus on delivering the highest quality care to private clients in the region.



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