Care Operations Manager
3 weeks ago
About the Role
We are seeking a highly skilled and experienced Deputy Care Manager to join our team in Ballymena. As a key member of our team, you will play a vital role in supporting the local manager in the day-to-day operations of our care services.
Key Responsibilities
- Support the manager in the running of the day-to-day operations.
- Accountable to the manager of the territory and Registered Operations Manager.
- Taking care enquiries and carry out initial consultations to take on new clients.
- Writing detailed care plans and carrying out risk assessment.
- Responsible for ongoing care plan reviews and the safe and legal delivery of care to our clients.
- Implementing company policies and procedures.
- Organizing and participating in regular staff meetings.
- Ensuring full compliance throughout the business.
- Understand and work within and uphold CQC standards and regulations.
- Undertaking and monitoring of all appropriate assessments relating to new Clients.
- To undertake/facilitate reviews of customers' needs/requirements in accordance with guidelines.
- Planning and carrying out supervisions and appraisals of our care professionals.
- Support and manage the care team in the community.
- Ensure care professional's training is up to date working closely with our In House training manager.
- Carry out MED competency and M&H competency.
- Manage and take on-call duties as part of a team on a rota basis.
- Ensuring all emergency on-call issues are dealt with effectively e.g. covering calls either directly or indirectly when care workers are sick or absent.
Requirements
- Experience of the home care sector (domiciliary and Live In care preferable).
- Strong knowledge of regulatory responsibilities.
- NVQ Level 3 in care or equivalent.
- Excellent communication skills.
- Strong Microsoft Office skills (Word, excel etc) & computer literate.
- Excellent management skills.
- Ability to manage own time & be proactive.
- Excellent knowledge of health & safety.
- Full driver's license.
About Us
We are a growing, dynamic and quality driven Domiciliary Care company and part of a nationally recognized business with an outstanding reputation within the industry.
Having already established an excellent reputation locally we now have the platform to grow the business significantly in the next 3-5 years whilst maintaining our focus on delivering the highest quality care to private clients in the region.
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