Care Manager

4 weeks ago

Ballymena, United Kingdom Home Instead Full time

About the Role

We are seeking a highly skilled and experienced Care Manager to join our team at Home Instead. As a Care Manager, you will be responsible for the start-up, growth, and development of our domiciliary care service, ensuring the delivery of outstanding quality care.

Key Responsibilities

  • Working closely with the Director to coordinate the setup, growth, and development of a high-quality private domiciliary care service for older people in the local area.
  • Networking in the local community to raise awareness of the service.
  • Promoting the highest standards of care and service.
  • Recruiting and training Care Professionals.
  • Converting new client enquiries and coordinating staffing rotas.
  • Care planning and conducting risk assessments, ensuring compliance with relevant legal and regulatory requirements.
  • Managing a team, ensuring exceptional service is delivered to our clients and workloads are managed accordingly.
  • Ensuring successful operation of quality control systems and performing quality assurance visits for clients.
  • Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered.
  • Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service, and using those findings to initiate improvements.

Requirements

  • Extensive care experience with excellent customer service and people management skills.
  • Commercial awareness.
  • Strong influencing skills.
  • Able to demonstrate achievement of business growth targets.
  • Ability to build good working relationships.
  • Strong organisation and planning skills.
  • Drive and motivation to take on a broad role and develop our care services.
  • Able to work well and accurately under pressure, whilst working independently with minimal supervision.
  • Flexible to meet the demands of the business, including participating in an on-call rota.
  • Possess a minimum qualification of NVQ Level 3 in Health and Social Care and be willing to work towards the NVQ Level 5.

Additional Information

This role will play a vital part in ensuring that our clients receive the highest quality care and will make a real difference for the older people we work with. We offer an attractive salary and a fantastic career development opportunity. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to Access NI disclosure.

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