Product Oversight Manager

1 month ago


London, Greater London, United Kingdom Centrica Full time
Job Summary
Centrica is seeking a skilled Product Oversight Manager to join our team in Windsor. As a key member of our Customer Experience & Commercial (CX&C) Function, you will play a critical role in developing and maintaining a robust product governance and oversight framework that supports regulatory compliance, customer needs, and commercial ambitions. This is an exciting opportunity for individuals who are passionate about sustainability and crafting a better tomorrow.

About the Role
This position requires an individual with strong understanding of governance and risk management principles, as well as practical experience implementing key commercial governance processes that support regulatory compliance in a General Insurance Financial Services environment. The successful candidate will have excellent skills in building relationships with stakeholders and achieving buy-in to positive risk and compliance culture through collaborative working relationships.

The Ideal Candidate
We are looking for an experienced risk and compliance professional who can provide effective challenge/advice to colleagues holding the tension between risk and compliance and commercial growth agendas. A strong line management background and ability to drive a strong performance culture and results are also essential. In addition, the ideal candidate will have a thorough and practical understanding of the General Insurance Financial Services regulatory environment, specifically the FCA Consumer Duty, PROD4, and ICOBs requirements. With a salary range of £90,000 - £130,000 per annum, this is an exciting opportunity for individuals who are passionate about sustainability and crafting a better tomorrow.

Responsibilities
Drive the effectiveness and maturity of the Product Governance and Oversight Framework ensuring it supports regulatory compliance, the needs of the customer throughout the customer lifecycle, and commercial ambitions of the business in an efficient way. Work collaboratively with the Portfolio teams to support development of key metrics to evidence good customer outcomes and fair value through the lifecycle of insurance products. Own delivery of effective Product Governance and Oversight Framework training across the CX&C Function, including the development and maintenance of training materials. Act as a regulatory champion across the CX&C Function, working with both Second Line of Defence Risk and Compliance Functions to enable a culture of compliance and proactive risk management.

What We Offer
Flexible Location: We work flexibly in line with our Flexible First working arrangements believing that empowered colleagues are happier and more productive. There will be occasional travel to our Windsor office required for team meetings. Opportunities for career growth and development in a dynamic and supportive team environment.

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