Customer Support Specialist

3 days ago


Kidderminster, Worcestershire, United Kingdom This is an IT support group Full time

About Us

We value our people as our biggest investment and believe that every customer interaction is a valuable opportunity to build trust and loyalty.

As a Customer Service Executive, you will work in our contact centre, assisting customers with their banking needs and providing excellent customer outcomes.

You will make a positive impact on every customer call, efficiently addressing their needs, building strong relationships, and delivering a friendly, timely, and professional service.

Key Responsibilities:

  • Assist customers with day-to-day transactions and queries
  • Provide excellent customer outcomes at all times
  • Build strong relationships with customers through effective communication

What We Offer:

  • A competitive salary of £22,813 per annum (dependent on experience), making you one of the highest earners in the industry
  • Annual bonus scheme to reward your hard work and dedication
  • Life assurance for peace of mind
  • Matched pension contributions to secure your future
  • 25 days annual leave plus bank holidays and your birthday off, so you can recharge and refocus
  • A wellbeing hour to spend on personal activities, because self-care matters
  • Access to online GP and Physiotherapy services, so you can stay healthy and happy
  • Flexible benefits package, including Cycle2Work and healthcare checks, to support your lifestyle
  • Free fruit and hot drinks throughout the day, because a happy stomach equals a happy mind
  • Paid volunteering days and matched charity fundraising, so you can give back to your community
  • Free parking, because convenience is key

Why Choose Us:

  • Celebrate individual and team successes with generous recognition schemes, because we value our people
  • Excellent in-house training and development opportunities, so you can grow and thrive
  • Range of external qualifications to support career progression, because learning is lifelong
  • Personal development plans to help achieve career goals, because success is within reach


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