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Support Assistant

2 months ago

Hull, Kingston upon Hull, United Kingdom Riverside Full time

About the Role

We are seeking a highly motivated and compassionate Support Assistant to join our team at Riverside, a leading housing association. As a Support Assistant, you will play a vital role in providing support and guidance to our customers, helping them to achieve their goals and improve their overall well-being.

Key Responsibilities

  • Assist in the planning and delivery of personalized support plans to meet the needs of our customers
  • Provide day-to-day support and guidance to customers, including assistance with tenancy-related matters and promoting opportunities for employment, education, and training
  • Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
  • Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
  • Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
  • Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately
  • Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
  • Carry out day-to-day administration and operational duties, including maintaining and updating financial administration systems

Requirements

  • Experience of working with vulnerable client groups
  • Experience of delivering structured support in either housing or social care
  • Basic proficiency in Microsoft Office, including Word and Excel, and a willingness to learn specific IT systems used within Care and Support

What We Offer

  • Competitive pay and generous pension
  • 28 days holidays plus bank holidays
  • Flexible working options available
  • Investment in your learning, personal development, and technology
  • A wide range of benefits

About Riverside

Riverside is a housing association with a difference, enhancing the everyday for all our customers. For 90 years, we've been revitalizing neighborhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.

Our Values

We value diversity in all its forms and foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.