Support Assistant

4 weeks ago

Hull, Kingston upon Hull, United Kingdom Riverside Full time
About the Role

We are seeking a highly motivated and compassionate Support Assistant to join our team at Riverside. As a Support Assistant, you will play a vital role in providing support and guidance to our customers, helping them to achieve their goals and improve their overall well-being.

Key Responsibilities
  • Provide support and guidance to customers, helping them to access services and resources
  • Assist with the delivery of a range of support and move-on plans
  • Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
  • Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
  • Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
Requirements
  • Experience of working with vulnerable client groups
  • Experience of delivering structured support in either housing or social care
  • Basic proficiency in Microsoft Office, including Word and Excel, as well as a willingness to learn specific IT systems used within Care and Support
What We Offer
  • Competitive pay and generous pension
  • 28 days holidays plus bank holidays
  • Flexible working options available
  • Investment in your learning, personal development, and technology
  • A wide range of benefits
About Riverside

Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

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