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Experienced Hospitality Door Attendant

1 month ago

London, Greater London, United Kingdom RAFFLES Full time
Immerse Yourself in the Luxury World of Raffles London at the OWO

An extraordinary opportunity awaits an exceptional Doorperson to join our esteemed Rooms Department. As a vital member of our team, you will be responsible for crafting unforgettable arrival and departure experiences for our discerning guests.

This pivotal role requires a skilled communicator who can effectively manage public areas, ensuring seamless interactions between guests and departmental teams while upholding the highest standards required by Raffles London.

You will also provide valuable support to the Valet team, efficiently handling parking and retrieving cars. Specific responsibilities include:

  • Promoting positive colleague relations through open communication, trust, and continuous feedback.
  • Effectively communicating with staff and guests in a friendly and professional manner.
  • Managing time-sensitive targets and deadlines.

We are seeking an individual with recent experience within 5-star hotels or a similar role, boasting excellent communication skills, both verbal and written, and a driving license. Key qualifications include:

  • A proven track record of surprising and delighting guests with exceptional service.
  • Able to work collaboratively within a team environment.
  • Ability to multitask and remain composed under pressure.
  • To be detail-oriented and possess a distinctive, professional, and warm personality.

Raffles offers an attractive salary of £25,000 - £30,000 per annum, depending on experience, plus an array of benefits including:

  • 28 days holiday, inclusive of bank holidays, plus one extra day for every year of service up to five years.
  • Length of service awards for each year of service.
  • Enhanced sick pay, maternity, paternity, and adoption pay.
  • Free dry cleaning for uniform and an allowance for personal items.
  • Season ticket loans and cycle-to-work schemes.
  • Colleague gifting to celebrate special occasions.
  • Paid days off for house moves or charity volunteering.
  • Internal learning and development programs tailored to your needs.
  • Festive events, such as team runs, quizzes, and parties.
  • An employee benefit card offering discounted rates of up to 30% at Accor properties worldwide.

Raffles values its employees and promotes a culture of kindness, happiness, confidence, and purpose, encouraging you to 'Be You', 'Be Kind', 'Be Happy', 'Be Confident', and 'Have Your Purpose' in a dynamic and rewarding work environment.