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Customer Service Specialist

2 months ago

Lisburn Co Antrim, United Kingdom Coca-Cola HBC Full time
Logistics Back Office Specialist Role

We are seeking a highly skilled Logistics Back Office Specialist to join our team at Coca-Cola HBC. As a key member of our Customer Logistics Team, you will be responsible for ensuring seamless order fulfillment and internal reporting on stock and orders.

Key Responsibilities:
  • Cleanse and release daily orders placed in SAP to ensure accuracy and timely delivery.
  • Manage relationships with customers and Key Account Managers to drive business growth and customer satisfaction.
  • Work collaboratively with the wider Customer Logistics Team to fine-tune end-to-end processes and improve efficiency.
  • Develop and maintain strong commercial awareness and business acumen to drive departmental goals and personal objectives.
  • Ensure a best-in-class customer experience is achieved through effective communication and issue resolution.
Requirements:
  • Minimum 2 years of experience in a customer service or FMCG sales environment.
  • Good commercial awareness and strong business acumen.
  • Highly energetic and enthusiastic with strong organizing and planning skills.
  • A proven team player with an excellent customer service approach.
  • IT literate with a knowledge of SAP systems or similar.
  • 4 GCSE passes including Maths and English.

Coca-Cola HBC is a world-leading bottler and partner of The Coca-Cola Company, dedicated to delighting over 715 million consumers with a choice of over 100 iconic global and favourite local brands. Our mission is to deliver exceptional customer experiences and drive business growth through innovation and collaboration.