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AWS Technical Support Specialist
1 month ago
We prioritize the health and wellness of our employees and their families, offering unlimited PTO, generous parental leave, and benefits for employees and dependents up to 100%. Job Title: Support Engineer
As a Support Engineer, you will provide first-class post-sales technical leadership to our client base. You will work directly with customers, resolving technical questions and requests for assistance in our support ticketing system.
You will work with the Support team to build out and cultivate our support operations, establishing a customer community to improve the experience of our customers.
- Work closely with customers to resolve tickets
- Be creative in solving customer technical problems and answering customer questions
- Build standard methodologies for technical troubleshooting and author Knowledge Articles for our self-serve support portal
- Be the customer's voice, using feedback to help Product and Engineering improve the product
- 2+ years of technical product support or engineering experience
- Strong ops/infrastructure knowledge, especially networking and security
- Great relationship-building skills and a good people person
- Experience with build, test, and deployment automation, either as a practitioner or in a customer-facing role
- Ability to fix networking issues that may prevent communication between different components
- Knowledge of Docker or Linux containers in general
- Knowledge of iOS application testing and code signing
- Experience using and automating a major IaaS like AWS, GCP, or Azure
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
CircleCI is the world's largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications.
