Internal Compliance Coordinator
6 days ago
Job Title: Internal Compliance Coordinator
Select Car Leasing seeks a highly skilled Internal Compliance Coordinator to join our team. This role will involve ensuring the company's compliance with regulatory requirements and internal policies, as well as investigating customer complaints and conducting internal audits.
About the Role
- Customer Interaction: Engage with customers to understand complaint nature, gather relevant information, and develop effective solutions.
- Documentation: Maintain accurate and comprehensive records of customer interactions, complaints, and resolutions, including data breaches.
- Internal Audits: Regularly review processes and practices to ensure alignment with compliance policies, identifying and escalating potential risks.
- Collaboration: Work closely with teams to develop and implement effective solutions to address customer complaints.
- Training: Participate in on-the-job training, BVRLA e-learning, and in-house EVOLVE training to enhance skills and knowledge.
Responsibilities
- Resolution: Collaborate with relevant departments to develop and implement effective solutions to address customer complaints.
- Communication: Provide clear and concise communication to customers regarding complaint resolutions and manage expectations.
- Escalation: Send detailed accounts of investigations and supporting documentation to external bodies as required.
Requirements
- Previous Experience: Customer service or compliance experience is desirable.
- Skills and Qualifications: Excellent communication skills, self-motivated, extremely organized, proactive, flexible, with computer proficiency (Word, Excel, Outlook).
- Salary: £30,000 - £40,000 per annum, depending on experience.
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