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Aftersales Service Coordinator

2 months ago

London, Greater London, United Kingdom Burberry Limited Full time
About the Role

Burberry Limited is seeking a highly skilled Aftersales Coordinator to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, ensuring their luxury goods are repaired and maintained to the highest standards.

This is a unique opportunity to work with a world-renowned brand, delivering a personalized and seamless customer experience. You will be the primary point of contact for customers, handling their inquiries and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Provide exceptional service to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Repair Management: Manage the repair process, ensuring that all repairs are completed to the highest standards and that customers are kept informed throughout the process.
  • Quality Control: Identify and resolve quality issues, working closely with our quality team to ensure that all products meet our high standards.
  • Communication: Communicate effectively with customers, colleagues, and stakeholders, ensuring that all parties are informed and up-to-date on repair status and any issues that may arise.
  • Training and Development: Provide training and support to our retail teams, ensuring that they have the knowledge and skills required to deliver exceptional customer service.
Requirements
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and stakeholders.
  • Problem-Solving Skills: Ability to identify and resolve quality issues, working closely with our quality team to ensure that all products meet our high standards.
  • Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
  • Product Knowledge: Strong knowledge of luxury goods, including materials, craftsmanship, and quality standards.
  • Customer Focus: Passion for delivering exceptional customer service, with a focus on building strong relationships with customers and stakeholders.
About Burberry Limited

Burberry Limited is a world-renowned luxury brand, committed to delivering exceptional customer service and quality products. We are a values-driven organization, dedicated to creating a positive and inclusive work environment that supports the growth and development of our employees.

We are an equal opportunities employer, committed to diversity and inclusion in all aspects of our business. If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.