Technical Support Specialist
16 hours ago
Austin Fraser is a leading provider of innovative solutions in the fields of Life Sciences, Medical Devices, Robotics, and Automation. We are seeking an experienced Technical Support Specialist to join our team.
As a Technical Support Specialist, you will play a critical role in ensuring the success of our customers by providing timely and effective support for our complex machinery. You will be responsible for:
- Providing technical assistance via phone, email, and remote desktop protocols;
- Performing preventative maintenance procedures to ensure optimal equipment performance;
- Utilizing D365 Service Reports, RMAs, and monthly KPI reports to drive business growth;
- Collaborating with cross-functional teams to resolve customer issues and improve overall customer satisfaction;
In return for your expertise, we offer a competitive salary of £52,000 - £62,000 per annum, depending on experience, as well as a range of benefits including:
- £150 Monthly Call-out Allowance;
- Company Pension Scheme;
- Performance Bonus;
- 25 Days Annual Holiday (Plus Statutory Days);
- Group Income Protection Scheme;
- Private Health care including Optical & Dental;
- Life Assurance etc.
The ideal candidate will have a strong background in electrical, mechanical, or IT engineering, with experience working with complex machinery in industries such as Life Sciences, Medical Equipment, Mining, Automation, Robotics, Shipbuilding, Marine, Drilling, or Biotechnology. If you are a motivated and flexible individual with excellent problem-solving skills, please submit your application.
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