Senior Program Manager, Amazon Business Operations

1 month ago

London, Greater London, United Kingdom Amazon UK Services Ltd. - A10 Full time
Job Description

This role is based out of London, UK, and is part of Amazon Business (AB), which is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers.

WW Amazon Business Operations is building the operations and supply chain solutions that will enable AB's rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet deliveries and many other services that business customers require.

As an early team member, you will be involved in helping re-imagine what a B2B supply chain should look like and playing a key role in the technology that will power our supply chain.

Key Responsibilities
  • Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
  • Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
  • Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
  • Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
  • Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
  • Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
  • Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
  • Work with program managers and business leaders to communicate and impact critical business initiatives
  • Develop, implement, and govern KPI reporting for portfolio programs, providing visibility to milestones, and performance
  • Engage other Amazon business units globally to share best practices and improve processes for Amazon Business operations
  • Create, communicate, and manage budget for projects

BASIC QUALIFICATIONS

  • Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
  • Experience in program or project management
  • Experience working cross functionally with tech and non-tech teams
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
  • Experience in complex problem solving, and working in a tight schedule environment

PREFERRED QUALIFICATIONS

  • Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field
  • Experience leading process improvements
  • Basic knowledge of SQL, Excel Macros, Tableau and other data visualization tools
  • Familiarity with supply chain management concepts - forecasting, planning, optimization, logistics - gained through work experience or graduate level education
  • Basic fluency in French, German, Italian or Spanish preferred

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