Customer Service Ambassador
2 weeks ago
Job Summary:
The Shakespeare Birthplace Trust is seeking a skilled and enthusiastic Visitor Reception Assistant to join our team. As a Visitor Reception Assistant, you will be responsible for delivering exceptional customer service and creating a warm welcome for visitors to our Shakespeare Family Homes.
Key Responsibilities:
- Deliver excellent standards of visitor experience through a warm welcome and sharing of information to enhance visitors' understanding of the offer.
- Contribute to the financial sustainability of the Trust by ensuring that opportunities are taken to maximise sales through an efficient and professional admission process.
- Work in a high-profile, customer-facing operation, preferably a busy visitor attraction with a diverse audience.
- Deliver against a range of KPIs including financial and visitor satisfaction targets.
- Use a sound understanding of customer service principles, experience of using EPOS ticketing systems, and cash handling.
- Be flexible and approachable with good listening and communication skills, positive and enthusiastic about working with the public.
- Be a team-player, able to work alongside a range of colleagues at various locations and have excellent timekeeping.
About Us:
The Shakespeare Birthplace Trust is committed to promoting equality of opportunity and building a diverse and representative workforce.
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