Retail Operations Manager

2 weeks ago


Hersham, Surrey, United Kingdom C2 Recruitment Full time

Dual Site Shop Manager Opportunity

C2 Recruitment is seeking a dynamic and experienced Retail Operations Manager to oversee two thriving charity shops in Surrey. As a key member of our team, you will be responsible for co-ordinating all retail activity across both locations, ensuring effective workforce management, and delivering excellent customer service.

Key Responsibilities:

  • Maximise Profits: Drive sales and increase income across both locations
  • Team Leadership: Inspire and manage staff and volunteers to achieve shop KPIs
  • Customer Service Excellence: Ensure first-class experiences for all customers
  • Visual Merchandising: Maintain high standards of presentation in both shops
  • Stock Management: Implement quality control and pricing strategies
  • EPOS Expertise: Utilise sales data to make informed business decisions

What We Offer:

  • Competitive salary
  • 27 days' annual leave, plus recognised public holidays - rising to 29 days after 5 years' service and 33 days after 10 years' service
  • Training support and development opportunities
  • Employee Assistance Programme - promoting staff wellbeing
  • Access to blue light card discount
  • Access to Pension Scheme
  • Opportunity to make a real impact in hospice care
  • Professional development and training
  • Supportive work environment
  • Chance to lead and innovate in charity retail

About C2 Recruitment:

C2 Recruitment is a leading recruitment agency specialising in charity and non-profit sector roles. We are passionate about helping organisations find the best talent to drive their mission forward.



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