Payroll and HR Service Delivery Manager

4 weeks ago


Hersham, Surrey, United Kingdom Zalaris Full time
Job Summary

We are seeking a highly skilled Payroll and HR Service Delivery Manager to join our team at Zalaris. As a key member of our service delivery team, you will be responsible for ensuring the timely and accurate delivery of outsourced payroll and HR services to our clients in the UK and Ireland.

Key Responsibilities
  • Service Delivery and Continuous Improvement: Proactively solve payroll-related issues, drive continuous improvement of customer processes, and add value to the customer.
  • Customer Service and Relationship Management: Act as the operational single point of contact/escalation for named customers, ensure compliance with payroll processes and delivery scope, and prepare monthly service reports.
  • Financial Management: Analyze and monitor customer-specific financial KPIs, ensure accurate billing, and manage change orders from start to end.
Requirements and Qualifications
  • Experience: Minimum 2 years' experience in managing customer relationships, payroll, and personnel administration.
  • Skills: Business and service-minded, analytical, customer-focused, and excellent problem-solving skills.
  • Education: Relevant qualifications in payroll, HR, or a related field.
What We Offer
  • Financial Benefits: Competitive salary, bonus scheme, and employee benefits package.
  • Non-Financial Benefits: Work-life balance, flexible working hours, and opportunities for professional development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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