Public Sector Client Management Lead

19 hours ago


London, Greater London, United Kingdom Reward Gateway Full time

About Us

We are a pioneering SaaS company with over 50 benefits in our employee benefits package, including flexible holidays, wellbeing allowances, private medical insurance, and bonuses. Our mission is to make the world a better place to work and enrich connections for good.

"We believe in putting HR & Reward professionals at the core of everything we do, connecting with them to understand their business and challenges. As a dedicated Team Manager, you will contribute to achieving this mission by guiding our Client Success Managers to deliver successful programs that delight our customers.

"The Job
"This hybrid role requires you to support and drive forward our Public Sector Client Success team in managing mixed portfolios. You will coach and empower a team of 3-5 Client Success Managers, driving exceptional service delivery, client retention, product adoption, and overall success. Additionally, you will manage your own portfolio of Key Public Sector clients, conducting regular one-to-one sessions and quarterly reviews.

"You will cultivate a culture of achievement within your team, sharing best practices and maintaining a comprehensive perspective of risks and opportunities in your portfolios. To succeed in this role, you must have demonstrated experience working with Public Sector clients, a proven track record in Client Success Manager capacity, and previous experience in people management.

"The Team
"Our Public Sector Client Success team is dedicated to delivering exceptional service to our clients. As a Team Manager, you will play a pivotal role in leading and developing this team, focusing on streamlining processes and making them as efficient as possible. You will work closely with our Client Support and Employee Support teams to ensure seamless collaboration and excellent customer service.

"What We Offer
"We offer a competitive salary of £65,000 - £85,000 per annum, flexible holiday plan of up to 40 days per year, £400 wellbeing allowance, private medical insurance, and substantial bonus payments for life events. You will also enjoy employee discounts across 1200+ retail, hospitality, and lifestyle brands, Flexible Hybrid Working, and access to external training and enablement sessions.

"How to Apply
"Our interview process includes a screening call, online interview, take-home assessment, and final in-person interview at our office in Tottenham Court Road. At Reward Gateway | Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations or need reasonable adjustments, please let us know.

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