Public Sector Client Success Manager

5 days ago

London, Greater London, United Kingdom Workday Full time

Are you passionate about delivering exceptional customer experiences and driving business growth? Do you have a proven track record of success in the UK Public Sector? If so, we'd love to hear from you As a Public Sector Client Success Manager at Workday, you will be responsible for ensuring the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness.

About the Role

This individual will work closely with internal teams to develop and implement a multi-year strategic roadmap that aligns with customer business objectives, complies with relevant public sector regulations, and improves the company's value proposition.

Key Responsibilities:

  • Nurture C-level Relationships: Foster strong, authentic connections with key C-level executives, understanding their strategic vision and encouraging trust.
  • Navigate the technicalities of the UK Public Sector: Demonstrate a strong understanding of the public sector landscape, including procurement processes, policy frameworks, and specific challenges faced by government agencies and public bodies.
  • Champion Customer Success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success.
  • Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives, complies with relevant public sector regulations, and improves the company's value proposition.
  • Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience.
  • Facilitate Executive Engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment.
  • Uncover Growth Opportunities: Proactively identify expansion opportunities by deeply understanding the client's evolving needs and showcasing the company's solutions.
  • Champion Innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into the company's product roadmap.
  • Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness.

Salary: £80,000 - £120,000 per annum, depending on experience.

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