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Medical Office Coordinator

2 months ago

Altrincham, Trafford, United Kingdom Shay Lane Medical Centre Full time
Job Summary

We are seeking a highly skilled and organized Medical Receptionist to join our team at Shay Lane Medical Centre. As a key member of our administrative staff, you will be responsible for providing exceptional patient care and support to our clinical team.

Main Responsibilities
  • Maintain and monitor the practice appointment system, ensuring seamless scheduling and rescheduling of clinics.
  • Process personal, telephone, and e-requests for appointments, providing clear and concise communication to patients.
  • Answer incoming phone calls, transferring calls or dealing with caller requests appropriately, and signpost patients to the correct service.
  • Initiate contact with and respond to requests from patients, team members, and external agencies, demonstrating excellent problem-solving and analytical skills.
  • Code clinical data in EMIS Web and Docman 10, and photocopy documentation as required.
  • Data entry of new and temporary registrations and relevant patient information, ensuring accuracy and attention to detail.
  • Direct requests for information, SARs, insurance/solicitors letters, and DVLA forms to the administration team, and manage queries in an efficient manner.
  • Monitor and action the reception and prescription email inboxes, processing incoming repeat prescription requests and adhering to the practice's repeat prescription policy.
  • Liaise with the practice pharmacist and doctors regarding prescription queries, and carry out clinical system searches as requested.
  • Participate in audit as directed by the practice manager, and support administration staff during staff absences.
Person Specification
  • Excellent communication skills (written and verbal), with a clear and polite telephone manner.
  • Strong IT skills, with competence in Microsoft Office and Outlook.
  • Effective time management, with the ability to work as a team member and autonomously.
  • Good interpersonal skills, with the ability to problem-solve and analyze situations.
  • Ability to follow policy and procedure, with high levels of integrity and loyalty.
  • Sensitive and empathetic in distressing situations, with the ability to work under pressure.
  • Flexibility to work outside of core office hours, with a Disclosure Barring Service (DBS) check.