Medical Office Coordinator

2 weeks ago


Altrincham, Trafford, United Kingdom Shay Lane Medical Centre Full time

Job Summary:

As a key member of the Shay Lane Medical Centre team, the successful candidate will be responsible for providing administrative support to the clinical team, ensuring the smooth operation of the practice. This role is ideal for an individual who is highly organized, has excellent communication skills, and is able to work effectively in a fast-paced environment.

Main Responsibilities:

  • Maintain and monitor the practice appointment system, ensuring that patients are scheduled efficiently and effectively.
  • Process personal, telephone, and e-requests for appointments, providing excellent customer service to patients.
  • Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.
  • Initiate contact with and respond to requests from patients, team members, and external agencies.
  • Code clinical data in EMIS Web and Docman 10, maintaining accurate and up-to-date records.

Person Specification:

The ideal candidate will have excellent communication skills, both written and verbal, and be highly proficient in the use of Microsoft Office and Outlook. They will also have the ability to work effectively in a team environment, be highly organized, and have excellent problem-solving skills. A Disclosure Barring Service (DBS) check will be required for this role.



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