Internal Sales Manager
1 month ago
A dynamic and motivated sales professional is sought to drive growth and manage the internal sales team at a leading engineering company in Preston.
Key Responsibilities:
- Lead and manage the internal sales team, providing mentorship and support to individuals as needed.
- Ensure the highest standard of customer service while handling incoming customer contacts through various channels.
- Set and progress sales team and business targets, focusing on sales and margin growth on a monthly, quarterly, and annual basis.
- Manage the office environment, fostering professionalism and a positive working atmosphere for all.
- Develop a strong new business ethic, identifying opportunities within current divisions and territories, as well as exploring new markets.
- Proactively make outbound sales calls to prospects, drop-offs, lapsed customers, and new customers to generate revenue and secure margin.
- Follow up on customer quotations in a timely and effective manner.
- Understand and manage assigned accounts, maintaining good records and addressing individual customer needs.
- Identify and pursue new opportunities to expand market share.
- Utilise data management software to produce reports that drive process improvement.
- Meet and exceed company set targets for accounts, including monetary and margin/profit goals.
- Collaborate closely with all divisions of the business to support customers.
- Conduct monthly sales reviews to identify areas of improvement and potential gains.
- Manage website inquiries and suggest improvements to increase traffic to the business.
- Keep customers informed throughout the sales process, involving team members when necessary.
- Proactively research and implement methods to generate high-quality sales leads.
- Work closely with the external sales and digital marketing teams to ensure successful campaigns and promote the brand.
- Obtain and update customer contact information regularly.
- Conduct customer-led market research and competitor analysis to drive supplier relationships and identify new business opportunities.
- Adhere to the company's QMS contract review sales process and maintain proficiency in the ERP system
Key Competencies Required:
- Previous experience in a busy customer service and sales office environment.
- Excellent IT skills, particularly in MS Office, with a strong focus on data analysis and manipulation in Excel.
- Strong communication skills, both written and interpersonal.
- High standards of personal presentation.
- Customer-focused individual with a strong team working ethic.
Adecco is a disability-confident employer, committed to building a supportive environment for candidates of all backgrounds and abilities to explore their career opportunities.
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