Account Relationship Coordinator
3 weeks ago
About the Role
We are seeking a highly skilled Account Relationship Coordinator to join our Equator team in Manchester. This role can be worked on a hybrid basis.
This position involves partnering with the broader project team to ensure project deliverables are completed efficiently, on time, and within budget.
The successful candidate will establish and maintain relationships with client contacts, build an understanding of the company's and client's industry, business, and products, and work with leading brands to deliver creative projects.
Key Responsibilities
- Acts as the main point of contact for current projects with clients, suppliers, external partners, and the Account Team, providing timely responses to all inquiries.
- Participates in meetings with existing clients and internal teams to identify new services/offerings that meet clients' evolving needs.
- Ensures high-quality standards in all client deliverables.
- Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects, assignment of resources, monitoring project progress, and generation of client/project invoices.
- Translates client requests and requirements into detailed instructions for project teams.
- Resolves identified project issues by partnering with the client, Account Team, and project teams.
- Maintains accurate and timely invoicing by ensuring correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
- Initiates new data item requests using the Master Data Management process to ensure accurate client, project, and financial details are available in the system.
- Supports profitability efforts by focusing on efficient, accurate, and timely coordination of assigned project activities.
- Develops innovative proposals to capture account growth and new business opportunities.
- Works with account executives to coordinate copy and proofs.
Requirements
- Bachelor's Degree in Marketing, Business, Graphic Arts, Advertising, or related field.
- Previous account/project coordination or marketing experience, or equivalent combination of education and experience.
- Occasional travel may be required locally, nationally, and/or internationally.
- High degree of proficiency in MS Office Suite, Outlook, and Internet applications.
- Basic understanding of effective Creative Design practices, trends, techniques, and processes across various touchpoints or mediums.
- Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills.
- Strong verbal and written communication skills, including analysis, interpretation, and reasoning.
- Solid understanding and application of mathematical concepts.
- Able to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
- Able to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
- Able to work with and influence peers and senior management.
- Self-motivated with critical attention to detail, deadlines, and reporting.
- Able to work overtime as necessary.
Estimated Salary Range: £50,000 - £60,000 per annum, depending on experience.
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