Business Relationship Manager
1 day ago
Elvis Eckardt Recruitment & Sales Solutions Limited is seeking a Business Relationship Manager to join their team in Manchester. This full-time role comes with an estimated annual salary of £45,000-£60,000, depending on experience.
The successful candidate will have demonstrated experience in a customer success or client services role within a B2B SaaS or technology-driven environment. They will be skilled at building and maintaining strong client relationships, contributing to account retention and growth, and providing initial responses to inbound tickets and queries within a 3-hour response time.
The ideal candidate will have top STEM/business degree and/or experience working in an analytical role for a top-tier technology, finance or management consultancy business. They will be an effective communicator who can adapt to various stakeholders, set up and facilitate client discussions, and convey complex ideas in a clear, concise manner across different channels.
The company offers a competitive benefits package, including flexible working hours, hybrid working options, and opportunities for professional development.
Key Responsibilities:
- Client Relationship Management: Manage relationships across a range of accounts, from junior stakeholders to senior decision-makers, ensuring consistent and positive engagement.
- Account Maintenance & Growth: Identify and support growth opportunities across client accounts by understanding and assessing client needs and preparing insights and recommendations to the Head of Customer Success.
- Project Support & Coordination: Work alongside the Head of Customer Success and team members to facilitate the implementation of new client initiatives and paid projects, supporting activities such as running client meetings, maintaining project documentation, and addressing potential risks and coordinating across teams to resolve issues.
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