DaaS and Lifecycle Services Architect
4 weeks ago
About the Role
As a DaaS and Lifecycle Services Architect, you'll be a subject matter expert in all aspects of lifecycle and supporting services technologies. This includes device lifecycle management (DaaS), configuration, disposal, break/fix, field support, and dispatch. You'll work within an ITIL framework to design and implement comprehensive solutions.
What You'll Be Doing
- Collaborate with the pre-sales team (Lead Deal Architect, Sales Specialist, Commercial Architect, delivery teams, and stakeholders) to develop technical, operational, and commercial solutions.
- Analyze customer requirements and map them against Computacenter's existing capabilities and service offerings.
- Leverage Shared Service Factory and core capabilities to maximize opportunities.
- Design and cost custom solutions for services outside of Computacenter's existing capabilities, working with the Lead Deal Architect and delivery teams.
- Develop innovative and cost-efficient end-to-end service designs involving vendors and external partners where necessary.
- Support the Lead Deal Architect in driving innovation and continuous improvement within your area of expertise.
- Assist the Lead Deal Architect and Sales Specialist in preparing bid responses, including writing and presenting content related to your expertise.
- Outline transition and transformation requirements based on the service design.
- Ensure adherence to Computacenter's policies and procedures during design implementation.
- Create costings for developed services across all areas.
- Collaborate with internal teams to obtain necessary approvals for solutions and costing.
- Work as part of a team on larger solutions to ensure seamless handover to support organizations.
- Participate in the creation of customer-facing pricing templates and review/approve commercial and financial aspects.
- Build relationships with key stakeholders across Computacenter.
- Organize internal support to meet quality and timeline requirements.
- Embrace and uphold Computacenter's mission and core values.
What You Have
- In-depth knowledge of lifecycle and supporting services, including DaaS, configuration, disposal, break/fix, field support, and dispatch.
- Experience working within an ITIL framework.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
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