Reactive Maintenance Supervisor

4 weeks ago


Croydon, Greater London, United Kingdom Wates Group Full time
Reactive Repairs Supervisor Opportunity

We are seeking a skilled Reactive Repairs Supervisor to join our Wates team within our Responsive Maintenance division. This role will be based in our Croydon office, working on one of our social housing contracts, delivering reactive maintenance to our residents.

Key Responsibilities:
  • Manage the work scheduling process to ensure high-quality service delivery in accordance with company procedures, standards, and Service Level Agreements (SLAs).
  • Represent Wates at client and resident performance meetings as requested by the Operations Manager.
  • Oversee the responsive repairs function to ensure consistent performance against targets.
  • Effectively manage material costs and ensure that all processes and procedures are followed correctly.
  • Monitor the quality of work through inspection, inspection reports, analysis of key performance indicators, and customer satisfaction surveys.
  • Lead, manage, and contribute to the development of your team, determining optimum employment levels to meet service provision requirements.

A full UK driving licence is required for this role.

About Wates Group:

Wates is a leading family-owned development, building, and property maintenance company in the UK. We are committed to creating thriving places, protecting nature, and taking action on climate change. Our values include creating opportunities and relationships, ensuring everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as a Gold Investor in People and a Disability Confident employer. Our awards include Gold Awards from Investors in People and Considerate Constructors Schemes (CCS) National Site Awards, as well as being named a Top 50 Employer for Women.



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