Reactive Maintenance Supervisor

3 weeks ago


Croydon, Greater London, United Kingdom Wates Full time

We are seeking a skilled Reactive Repairs Supervisor to manage our responsive maintenance operations within Wates' Responsive Maintenance division. The successful candidate will work out of our Croydon office, overseeing the delivery of high-quality reactive maintenance services to our residents.

Main Responsibilities will include:

  • Work Scheduling Management: Ensure efficient work scheduling in accordance with company procedures, standards, and SLAs.
  • Client and Resident Liaison: Represent Wates at client and resident performance meetings as requested by the Operations Manager.
  • Responsive Repairs Management: Manage the responsive repairs function to ensure consistent performance against targets.
  • Cost Management: Effectively and efficiently manage material costs and ensure all staff follow correct processes and procedures.
  • Quality Assurance: Monitor the quality of work through inspection, inspection reports, analysis of key performance indicators, and analysis of customer satisfaction surveys.
  • Team Leadership: Lead, manage, and contribute to the development of your team, determining optimum employment levels to comply with service provision.

A full UK driving licence is required for this role. The successful candidate must be an excellent communicator, able to problem solve, multi-task, and work to tight deadlines. Prior responsive maintenance experience is crucial, and the SSSTS qualification is a minimum requirement.



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