Housing Officer

1 month ago

London, Greater London, United Kingdom Brackenberry Full time
Housing Officer Job Description

We are working closely with a Local Authority in Tower Hamlets to assist with the appointment of a Housing Officer, on a 2.5-month contract, with a high likelihood of extension at the client's discretion. Please submit your CV for immediate consideration.

Key Responsibilities:
  • To conduct housing options interviews with customers, focusing on assessing housing needs, preventing homelessness, and providing good quality advice on available housing choices.
  • To negotiate and mediate with landlords, parents, and other accommodation providers to prevent homelessness and provide practical assistance to help customers remain in their accommodation, including home visits.
  • To provide good quality advice, information, and assistance through face-to-face interviews, home visits, co-location, by telephone, and by correspondence within a customer care framework.
  • To provide the above through a detailed knowledge of housing legislation and case law in relation to homelessness, children, immigration law, social housing sector landlord and tenant law, and family law, including domestic abuse and welfare benefits and rights.
Requirements:
  • The ability to deliver homelessness prevention and housing option solutions tailored to diverse communities and differing customer needs.
  • Experience of working in a busy customer-oriented environment, delivering excellent customer service.
  • Knowledge of the duties owed to the homeless under Part VII of the Housing Act 1996, as amended, including the Homelessness Reduction Act 2017 and the Homelessness Act 2002.

Please note:

  • You should be available to work immediately or at short notice.
  • You should have the right to work in the U.K.

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated, all of our roles are temporary, though opening assignments can be and often are extended by clients on a longer-term basis and can sometimes become permanent.

Important: We will interpret your application as permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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