Technical Service Engineer

17 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Senitor Associates Full time

Job Title: Technical Service Engineer

Location: Newcastle

Job Description:

Senitor Associates is a dynamic technology company that provides bespoke business solutions to its clients. We are currently seeking a skilled Technical Service Engineer to join our team and provide top-notch technical support.

About the Role:

The successful candidate will be responsible for serving as the first point of contact for telephone inquiries from contractual clients, logging tickets and gathering details about issues. They will also be required to triage incidents during calls to identify the root cause of issues and provide first-time fixes whenever possible.

Main Responsibilities:

  • Serve as the first point of contact for telephone inquiries from contractual clients.
  • Triage incidents during calls to identify the root cause of issues and provide first-time fixes whenever possible.
  • Deliver outstanding customer service, acting as the voice of the company.
  • Offer ongoing support with clear, concise verbal and written communication.
  • Log tickets in the support system and escalate issues to second and third-line support when necessary.
  • Adhere to service level agreements (SLAs) for both phone and email support.
  • Manage and resolve issues promptly and efficiently.

Requirements:

  • Strong knowledge of Windows 10 and 11; Apple OS knowledge.
  • Active Directory and O365 skills.

Salary and Benefits:

The salary for this role is £28-30K per annum, making it an attractive option for those looking to start or further their career in IT support.



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