Medical Clinic Operations Manager

1 month ago


Enfield Town, Greater London, United Kingdom Rural Health Group, Inc. Full time

Rural Health Group, Inc. is a well-established non-profit Federally Qualified Health Center with a strong presence in northeastern North Carolina. We are seeking a highly skilled and compassionate Practice Manager to lead our medical clinics in Whitakers and Enfield, NC.

Key Responsibilities

  • Oversee daily operations, development, and success of our medical practice
  • Act as a liaison between patients, call center, clinic operations, and clinical teams
  • Analyze patient care contacts to identify trends, gaps, and process improvements
  • Manage patient show reports and ensure compliance with RHG, PCMH, CMS Meaningful Use, and BPHC requirements
  • Coach quality improvement initiatives and document biweekly quality meetings
  • Ensure clinical staff are properly trained and meet RHG's performance expectations
  • Interact with patients to gain customer feedback and improve practice

Requirements

  • Outpatient physician office or management experience required
  • Excellent communication, telephone, and organizational skills
  • Bachelor's degree or higher in a relevant field of study
  • Basic understanding of medical terms and abbreviations
  • Ability to multi-task and work efficiently in a potentially stressful environment
  • Ability to read, analyze, and interpret complex documents
  • Ability to apply common sense understanding and use good judgment
  • Ability to establish and maintain positive relationships with patients, providers, and staff
  • Ability to respond effectively to sensitive inquiries or complaints
  • Able to work independently and have excellent teamwork skills
  • Reliable attendance and ability to maintain confidentiality
  • Knowledge of modern office equipment and Microsoft Office software programs
  • Experience with electronic health record systems and ability to quickly learn eClinicalWorks EHR
  • Bilingual (English/Spanish) is a plus, but not required

What We Offer

  • Competitive salary based on experience
  • Benefit package for full-time employees, including Medical, Dental, Life, Disability, and 403(b) retirement plan
  • EOE and E-Verify Notice

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