Senior IT Support Specialist
4 weeks ago
Senior IT Engineer
About the Role
We are seeking a highly skilled Senior IT Engineer to join our dynamic team at Digital Waffle. As a key member of our IT department, you will play a crucial role in providing technical support and resolving complex IT issues.
Key Responsibilities
- Provide expert guidance and solutions to technical issues, troubleshooting complex problems and serving as the highest level of escalation.
- Lead and participate in infrastructure projects, including system upgrades, migrations, and implementations.
- Perform advanced troubleshooting and root cause analysis for server, network, and application-related incidents.
- Maintain accurate documentation of system configurations, procedures, and troubleshooting guides.
- Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.
Technical Requirements
- Experience in monitoring and maintaining systems and networks.
- Proven experience as a 2nd/3rd Line IT Engineer or similar senior technical role.
- Ability to prioritize and manage multiple tickets.
- Experience with installation and configuration of systems.
- Experience in diagnosing faults on both hardware and software.
- Experience in solving technical and application issues by phone, email, or in person.
What We Offer
As a Senior IT Engineer at Digital Waffle, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our organization.
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